At SRJ Windows, we believe that the most important measure of our success isn’t just the quality of the windows, doors, and living spaces we install, it’s the satisfaction of the homeowners we serve.
Since our establishment in 1992, we’ve built our reputation on providing exceptional products, expert craftsmanship, and first class customer care throughout Fife, Dunfermline, Edinburgh, and across Central Scotland. But you don’t just have to take our word for it. Over 1,000 customers have shared their experiences on Trustpilot, and their stories reflect the care, professionalism, and pride we bring to every project.
Here, we explore what our customers have said about us and how their feedback drives our ongoing commitment to delivering a true 5 star experience.
Outstanding Service, From Start to Finish
Many customers highlight how seamless and stress free their experience was from the moment they contacted SRJ.
One homeowner shared:
“From the initial quote to completion of the job, SRJ were excellent. No pushy sales tactics, everything was explained clearly, and the whole team were polite and professional. I couldn’t be happier with my new windows and doors.”
We understand that replacing windows or building a new conservatory is a significant investment. That’s why our team is trained to listen carefully, explain options clearly, and make sure you feel informed and comfortable throughout the entire process.
Another review praised our installation team:
“The installers were friendly and very efficient. They left everything clean and tidy and took time to show me how to operate the windows properly. Great attention to detail.”
For us, customer service doesn’t end when the installation is complete. It extends to making sure you know how to get the best from your investment, and leaving your home just as we found it (only better).
Quality Products That Make a Difference
Our customers also consistently highlight the exceptional quality of our products and the difference they make to their homes.
One Trustpilot reviewer wrote:
“The new windows and doors have completely transformed my home. Not only do they look amazing, but the noise reduction and warmth inside are incredible. I noticed the improvement straight away.”
We supply and install windows, doors, and living spaces that are designed to perform brilliantly in Scotland’s challenging climate. Whether you’re looking for energy efficiency, security, or timeless aesthetics, our customers notice and appreciate the difference that our high quality craftsmanship makes.
Another delighted customer noted:
“SRJ provided top quality windows and a composite door that not only look stunning but have noticeably improved the insulation of our home. We couldn’t be happier with the outcome.”
Going Above and Beyond
We’re particularly proud that so many of our customers mention our team going the extra mile. For us, it’s not just about getting the job done, it’s about making sure you feel valued and supported every step of the way.
One reviewer shared their experience:
“We had a small issue after installation and SRJ came out the next day to fix it. No fuss, no excuses, just great service. I’d recommend them to anyone.”
Another commented:
“Even after the installation was complete, they followed up to check everything was perfect. I really appreciated the personal touch.”
We believe that every customer deserves our full attention, and we’re committed to resolving any issues promptly and professionally.
Consistently Delivering a 5 Star Service
With thousands of reviews on Trustpilot, we maintain an impressive overall 5 star rating, something we never take for granted. Each review, whether it’s praising our friendly sales staff, our expert installers, or the quality of the final product, reminds us why we do what we do.
Here are just a few more snippets from recent reviews:
“Absolutely fantastic company from start to finish. The team worked so hard and the quality of the workmanship is second to none.”
“Couldn’t fault them at all — everything was done on time, the fitters were lovely, and the new windows have made a huge difference to our home.”
“SRJ was recommended to me and now I know why. They were professional, respectful, and the end result is stunning. Definitely 5 stars!”
When so many homeowners take the time to share such positive feedback, it motivates us to keep delivering the exceptional level of service our customers deserve.
Our Promise to Every Customer
At SRJ Windows, our goal is simple: to make sure every customer feels as happy and confident as those who have left us glowing reviews. We don’t just want to meet your expectations, we aim to exceed them.
That means:
- Being clear and honest from the first conversation
- Helping you choose the right products for your home and lifestyle
- Installing everything to the highest possible standard
- Treating your home with respect and leaving it clean and tidy
- Following up to make sure you’re completely satisfied
When you choose SRJ, you’re choosing a team that truly cares about your home as much as you do.
Why Our Customers Matter
Customer feedback is more than just praise, it’s how we learn, improve, and grow. Every testimonial we receive on Trustpilot is read and shared with our team because it reminds us why quality and service matter so much.
We’re proud that so many customers trust us enough to recommend us to their friends and family. That trust is the foundation of our business, and we’re committed to earning it every day.
Experience the SRJ Difference
If you’re thinking about upgrading your windows, doors, or living space, we invite you to experience the same 5 star service that so many of our customers have already enjoyed.
View our other glowing testimonials to feel confident in investing in us. To discuss your project, get in touch with us online, over the phone or by sending us a WhatsApp message.
Categories: Customer Reviews, Trustpilot, Updates
Tags: Customer Reviews, Trustpilot
